How to stop a no-reply email address from receiving automatic email notifications

Topic

This article explains how to stop bounce-back notifications from going to a specific no-reply email address when it creates tickets.

Description

To avoid sending emails to the no-reply:

Disable success notifications in the Incoming Email processor

  1. From the Autotask menu, navigate to Admin > Automation > Email Notifications & Surveys > Incoming Email Processing > Edit > Ticket tab.
  2. Disable the Success Notification by removing the Notification Template, then click Save.

Create the address as a contact and set it to never receive email notifications

  1. In the Autotask menu, navigate to CRM> Organizations and search for the organization.
  2. Create the contact under the organization and set the Email Address to be the no-reply.
  3. Select the Contact does not accept task and ticket email notifications option, then click Save.

Create a workflow rule (WFR) to act as success notification

In the Autotask menu, navigate to Admin > Work Flow Rules > Service Desk > New, and set the following parameters:

  • Events: When a ticket is created by anybody
  • Conditions: Source = Email
  • Notification tab: Send (Success Notification Template ) to Ticket Creator

The WFR will not be able to respond to any ticket listed as created by Autotask Administrator.

Additional Resources