Defining an API User

License Type Requirement

In the past, API permissions were added to regular user accounts you used to log into the UI, and cost the same as any other license. Starting with SOAP API version 1.6 and all versions of the REST API, working with the Autotask Web Services API requires a special license type, which is free of charge.

The API User (system) license type does not permit the user to log into the Autotask UI. Autotask provides a system security level with this license type that can be copied, tailored to your requirements, and assigned to API users. You can create up to 50 custom API security levels, and assign them to an unlimited number of API users. Refer to API User (system).

How to...