Reports about outsourced tickets

SECURITY  Refer to Required Permission for each report

NAVIGATION  Refer to Path for each report. Note that LiveReports may be published to any report category or multiple report categories, or may not be published at all in your Autotask instance. To publish a LiveReport, refer to Publishing LiveReports.

Standard reports

Outsourced Work Summary

Required Permission Security level with access to Reports > Service Desk category, and Outsource permission Allow All (Admin) or Allow Partner Management. Ticket View permissions apply.
Path > Reports > Report Categories > Service Desk >  Outsourcing section
Description A report in .pdf format that lists all outsourced tickets that meet the filter criteria.
The Outsourced Work and Received Work report criteria include a Detail report format option. When you select this option, the report results include extensive detail information about each outsourced or received ticket that meets the specified criteria.

Received Work Summary

Required Permission Security level with access to Reports > Service Desk category, and Outsource permission Allow All (Admin) or Allow Partner Management. Ticket View permissions apply.
Path > Reports > Report Categories > Service Desk >  Outsourcing section
Description A report in .pdf format that lists all received (insourced) tickets that meet the filter criteria.
The Outsourced Work and Received Work report criteria include a Detail report format option. When you select this option, the report results include extensive detail information about each outsourced or received ticket that meets the specified criteria.

Transaction Report

Required Permission Security level with access to Reports > Service Desk category, and Outsource permission (set on the Resource page) of Allow All (Admin). Ticket View permissions apply.
Path > Reports > Report Categories > Service Desk >  Outsourcing section
Description A report in .pdf format that lists all outsourcing transactions that meet the filter criteria.
 
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