ADMIN: Activating and configuring Knowledge Base and Documentation

Activation

NOTE  This feature is not included with an Essentials Autotask contract. Please contact your Kaseya Account Manager.

BEFORE YOU BEGIN  This feature may be hidden in your Autotask instance because it is not activated. If so, you can activate it on the > Admin > Admin Categories > Activations page. Refer to Activations.

Knowledge Base configuration tasks

To set up your own knowledge base in Autotask, do the following:

Documentation Management configuration tasks

To set up your own documentation manager in Autotask, do the following: