TicketTagAssociations
This entity manages the tags associated with tickets in Autotask.
NOTE You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.
Entity details
Entity Name: | TicketTagAssociation |
Entity Path: |
/atservicesrest/v1.0/TicketTagAssociations |
Can Create: |
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Can Update: | |
Can Query: |
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Can Delete: |
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Can Have UDFs: |
IMPORTANT Requests to this entity require special handling. Refer to the Entity URLs and relationships section of this article for details.
Conditions and requirements
General
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Your API user must have View, Create, or Edit object permissions for Tickets to create tag associations.
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To delete existing ticket tag associations, your API user must have both the Can administer ticket tags and tag groups permission and the Can remove ticket tags from tickets permission.
- This entity cannot perform updates. It can only create or delete ticket tag associations.
- You may add a maximum of 30 tags to a ticket. Requests that exceed this threshold will fail.
Field definitions
Field Name | Datatype | Read-Only | Is Required | Reference Name | Picklist |
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id |
long |
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tagID |
integer |
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ticketID |
integer |
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