Adding content to the Knowledge Base and the Documentation Manager
Both Knowledge Base articles and documents can be created manually in your Autotask instance. Refer to:
- Adding and editing Knowledge Base articles
- Creating Knowledge Base articles from tickets
- Adding and editing documents
If you have an existing knowledge base, you have two options:
- You can import the articles into the Autotask knowledge base. This makes sense if the content is not accessible on the web. Refer to Importing knowledge base articles.
- If the content is available online, you can create an article in Autotask that references the external content. This way, you take advantage of integrated Knowledge Base features, without having to import or recreate the content. Refer to Reference Link.
Additionally, while we no longer recommend its use, we continue to support the following legacy method:
