System requirements

Autotask requires a supported browser and a screen resolution of 1024 x 768 or higher.

Several options, extensions and integrations have additional requirements. Refer to Requirements for Autotask extensions.

Autotask is available in several supported languages and character sets. Refer to Character sets and language support.

NOTE   We do not support any Alpha, Beta, Release Candidate, Pre-release, or unsupported versions of operating systems, browsers, or integrated applications. Our Quality Assurance group applies full regression test suites for every release on each of the listed Operating Systems and browsers to ensure full and continuous compatibility. While customers may choose to operate the Autotask application on unsupported systems, any such operation should be considered at customer's own risk.

Touch support for the desktop version

The following parts of the desktop version of Autotask are supported in a browser on tablets:

  • Top navigation menu
  • Worklist
  • Dashboard
  • Widgets

IMPORTANT  Some areas of Autotask use right-click menus. These and some other technologies are currently not supported with tablets. While other pages in the desktop version of Autotask may work or partially work using touch navigation, they are not tested or supported. We recommend using the LiveMobile version to access Autotask from tablets.

Autotask is browser-independent and supports both 32-bit and 64-bit browsers on Windows and Mac platforms:

Platform Browser Minimum Version Maximum Version
Windows Microsoft Edge 80.x Current major release
Windows and Mac Apple Safari Current major release Current major release
Windows and Mac Google Chrome Current stable release Current stable release
Windows and Mac Mozilla Firefox Current stable release Current stable release

NOTE  Internet Explorer is no longer supported.

Features not supported in your browser will either be hidden or grayed out.

Autotask MS Outlook Extension

  • Outlook 2007, 2010, 2013, 2016 and 2019 on Windows with the latest Service Pack

Autotask MS Exchange Extension

  • MS Exchange 2013, 2016, and 2019 on Windows with latest Service Pack

QuickBooks Extension

The Autotask QuickBooks extension works with the following versions of QuickBooks Desktop:

  • US: Pro and Premier 2022 and 2023; Enterprise 22.0 and 23.0
  • UK: Premier and Pro Edition 2020 and 2021. (Note: Intuit has ended support for UK desktop versions in 2022.)
  • Canadian: Canadian: Pro and Premier 2022 and 2023; Enterprise 22.0 and 23.0

The web connector works will all versions except virtual environments running Window Server

The Autotask Intuit QuickBooks Online Integration works with the following:

  • QuickBooks Online (English Autotask and English QuickBooks Online only)

Asian languages

For Asian languages (currently Chinese and Japanese), Autotask uses double-byte databases. Double-byte databases can store, retrieve and properly sort data in all character sets.

Multi-language support

Autotask customers who do not have a localized language version of Autotask available, and whose language and character requirements are not supported in a single-byte database environment, may request that Datto provision an English-language database that supports multi-byte character sets for other languages, including Cyrillic, Devanagari and others.

Autotask instances provisioned with multi-language support will allow you to enter, store and use multi-byte data throughout your Autotask instance (i.e. for names, addresses, contracts and billing information, etc.), while your Autotask user interface will remain in English.

Refer to Multi-byte character support.

European languages

For European languages (currently English, German, and Spanish), Autotask uses single-byte databases. Single-byte databases are capable of storing, retrieving and properly sorting data only in one character set, defined at the time your Autotask instance is configured, but the performance for European languages is significantly improved.

Supported characters

Single-byte databases will support storage, retrieval and proper sorting of these characters in Autotask:

!"#$%&'()*+,./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^`
abcdefghijklmnopqrstuvwxyz{|}~€‚ƒ„…†‡ˆ‰Š‹ŒŽ‘’“”•–—˜™š›œžŸ ¡¢£¤¥¦§¨
©ª«¬®¯°±²³´µ¶•¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×
ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

Any other textual data stored in a single-byte zone database is not supported, and will often be displayed as the question mark character (?).

Fully supported languages

Autotask is able to store, retrieve and correctly display text from the following languages in any single-byte database:

  • Danish
  • Dutch (Belgian/Flemish)
  • Dutch (Netherlands)
  • English
  • Finnish
  • French
  • German
  • Italian
  • Malay
  • Norwegian
  • Spanish
  • Swedish
  • Portuguese (Brazilian)
  • Portuguese (Portugal)

Sorting

Sorting is only expected to be accurate for the culture of the target language in single-byte zones (i.e. English databases will sort correctly for English, Spanish databases will sort correctly for Spanish, etc.). So, while we can accurately store and retrieve the Danish Ø symbol in an English database, it does not sort correctly according to Danish sorting rules – it sorts according to English sorting rules, which are different from Danish.